About

Venu Gopal Naidu Ponnada is a highly skilled Senior Storage Domain Engineer with over 6 years of experience in Dell EMC SAN/NAS and Customer Support. He is recognized for his consistent performance excellence and contributions to the success of the customer support industry. Venu's strengths lie in SAN and NAS product management, implementation, and solution design, backed by product training. Venu's key skills include Linux administration, storage networking, distributed file systems, backup, and protocols such as NFS, SMB, HDFS, AD, and DNS. He is also a product technical assistance expert for lower-level teams and mentoring, product implementation, and solution design specialist. Currently, Venu is working as a TSE-2 in the Isilon Storage Division of Dell. He is responsible for assisting enterprise customers with issues ranging from initial implementation to data loss situations in the Scale-out NAS Isilon Storage platform. He specializes in NFS and SMB (CIFS/AD, etc.) with a secondary focus on networking. Venu is also proficient in cluster networking, setting up DNS records, and Smart Connect configurations. He is well-versed in the Isilon OneFS file system and has a deep understanding of Microsoft Active Directory management. Venu is also a specialist in permission issues concerning multiprotocol shares involving both POSIX and ACLs. In his past roles, Venu worked as a Storage and Backup Administrator and a Dell EMC Technical Support Engineer at Wipro, where he worked on the Estee Lauder Companies account. Venu holds a Bachelor of Technology degree in Information Systems from Birla Institute of Technology and Science, Pilani, and a Diploma in Electrical and Electronics from Government Polytechnic, Visakhapatnam. Venu's relevant experience is 2.35 years, and he has expertise in HDFS, integration, and product management. He is an active contributor to training and mentoring new hires and is proficient in handling operations in compliance with rules and regulations laid by the company.